Terms & Conditions

This website www.shopmysons.com (“Website”) is owned and operated by: RAD ROX LIFE SCIENCE, a Partnership Firm registered under the laws of India, having its registered office at: HNO.704/0480/019, S.NO.665/5/2, MAJITHIA HOUSE, GOLE COLONY, NASHIK, Maharashtra – 422002, India The Website operates under the brand name “Mysons. ” By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please discontinue use immediately.

1. Eligibility

  • You must be at least 18 years old to use this Website.
  • By using this Website, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Use of the Website

You agree to:

  • Use the Website for lawful purposes only
  • Provide accurate and complete information
  • Not engage in hacking, scraping, copying, or disrupting Website functionality


We reserve the right to suspend or terminate access for misuse.

3. Product Information & Availability

  • We strive for accurate descriptions and pricing.
  • Minor variations in packaging or appearance may occur.
  • Product availability is subject to change without notice.
  • We reserve the right to limit quantities or discontinue products.

4. Pricing & Payments

  • All prices are listed in INR.
  • Applicable taxes and shipping charges are displayed at checkout.
  • Payments are processed securely via authorized third-party payment gateways including Razorpay.
  • We do not store card or banking information.

We are not liable for payment authorization failures caused by banks or payment providers.

5. Order Confirmation & Contract Formation

  • An order is confirmed only after successful payment and confirmation via email/SMS.
  • Acceptance of an order constitutes a legally binding contract.
  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

Refunds for cancelled orders will be processed as per our Refund Policy.

6. Cancellations, Returns & Refunds

All cancellations, returns, and refunds are governed by our Refund & Cancellation Policy
available on the Website.

  • Orders may be cancelled before dispatch only.
  • Returns must be initiated within the specified timeframe.
  • Certain hygiene and consumable products may be non-returnable.

7. Category Specific Terms

Treats, Food & Chews

  • For supplemental feeding only
  • Supervise pets during feeding
  • Consult a veterinarian for allergies or medical conditions

Grooming Products

  • For external use only
  • Avoid contact with eyes and mouth
  • Discontinue use if irritation occurs

Veterinary Medicines

  • Intended for treatment or management of medical conditions
  • To be used only under guidance of a registered veterinarian
  • Prescription may be required as per Indian law

Supplements

  • Not veterinary medicines
  • Do not diagnose, treat, cure, or prevent diseases

Hygiene Products

  • For pet use only
  • Dispose responsibly

8. Intellectual Property

All Website content including text, images, logos, graphics, and trademarks are the exclusive property of RAD ROX LIFE SCIENCE / Mysons. Unauthorized reproduction or use is prohibited.

9. User Content

If you submit reviews or feedback:

  • You grant us a non-exclusive right to use it for marketing
  • Content must not be unlawful or misleading
  • We reserve the right to remove inappropriate content

10. Disclaimer

  • Products are intended for pets only.
  • Results may vary.
  • We are not responsible for misuse or failure to follow instructions.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the value of the product purchased.

12. Indemnity

You agree to indemnify and hold harmless RAD ROX LIFE SCIENCE against claims arising
from

  • Breach of these Terms
  • Misuse of products
  • Violation of applicable laws

13. Privacy

Your use of the Website is governed by our Privacy Policy.

14. Force Majeure

We shall not be liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, system failures, or governmental restrictions.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Nashik, Maharashtra.

16. Contact Us

RAD ROX LIFE SCIENCE
HNO.704/0480/019, S.NO.665/5/2,
MAJITHIA HOUSE, GOLE COLONY,
NASHIK, Maharashtra – 422002, India

Email: customercare@shopmysons.com