Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed on www.shopmysons.com, owned and operated by: RAD ROX LIFE SCIENCE, HNO.704/0480/019, S.NO.665/5/2, MAJITHIA HOUSE, GOLE COLONY, NASHIK, Maharashtra – 422002, India The Website operates under the brand name “Mysons. ”

1. Shipping Coverage

We currently ship across most serviceable locations within India through reliable third-party courier partners. Delivery availability may vary depending on PIN code and logistics network coverage.
If cancellation is approved, the refund will be processed to the original payment method.

2. Order Processing Time

  • Orders are typically processed within 1–2 working days after successful payment confirmation.
  • Orders are not processed on Sundays or public holidays.

3. Delivery Timelines

  • Standard delivery timeline: 2–7 working days from dispatch.
  • Delivery timelines may vary depending on location, courier operations, and unforeseen circumstances.

    Delays may occur due to:

  • Weather conditions
  • Regional restrictions
  • Operational or logistical issues beyond our control

 

4. Shipping Charges

  • Free shipping may be offered on orders above a specified value (as displayed on the Website).
  • Orders below the threshold may attract applicable delivery charges.
  • Shipping charges (if any) will be displayed at checkout before payment.

5. Delivery Issue

If your order is:

  • Delayed
  • Damaged
  • Incorrect
  • Marked delivered but not received


Please contact us within 48 hours at: 📧 customercare@shopmysons.com

We will investigate the issue with our courier partner and provide resolution, replacement, or refund as applicable.

6. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details.
  • Orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for re-dispatch.
  • If the order cannot be delivered, refunds (if applicable) will be processed after deducting shipping and handling charges.

7. Undelivered or Lost Shipment

In case an order is confirmed lost in transit by the courier partner:

  • A replacement or full refund will be processed.
  • Refunds will be issued to the original payment method within a reasonable time frame as per our Refund Policy.